Key Responsibilities:

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● Strategic Leadership:

○ Develop and execute the technology strategy in alignment with Company’s overall

business goals.

○ Provide leadership and direction for all aspects of the company’s technology

infrastructure, software development, tech platforms and IT operations.

○ Advise the executive team on emerging technology trends and their potential

impact on the business.

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● Technology Operations:

○ Oversee the day-to-day operations of the IT department, ensuring reliable,

efficient, and secure technology services.

○ Manage the design, development, and maintenance of the company’s digital

platforms, including websites, learning management systems (LMS), and internal

software tools.

○ Ensure the optimal performance and integration of key business systems such as

Ozonetel, LeadSquared, LMS, and other critical applications.

○ Implement and manage disaster recovery, data protection, and cybersecurity

measures to safeguard company assets.

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● System Management:

○ Oversee the administration, maintenance, and enhancement of company

systems like Ozonetel (contact center software), LeadSquared (CRM and

marketing automation), LMS, and other essential technology platforms.

○ Ensure these systems are fully integrated with other business processes and that

they meet the organization’s operational requirements.

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○ Regularly review system performance and implement updates or improvements

to maximize efficiency and user experience.

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● Project Management:

○ Lead technology projects from concept to completion, ensuring they are

delivered on time, within scope, and within budget.

○ Collaborate with other departments to understand their technology needs and

provide effective solutions.

○ Prioritize and manage multiple technology projects and initiatives to meet

organizational deadlines.

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● Team Leadership:

○ Build, mentor, and lead a high-performing technology team, fostering a culture of

innovation, collaboration, and continuous learning.

○ Set clear performance goals for the technology team and conduct regular

performance evaluations.

○ Facilitate professional development opportunities for team members to enhance

their skills and career growth.

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● Innovation and Development:

○ Drive innovation within the organization by exploring new technologies and

methodologies that can enhance Company’s offerings.

○ Lead the development of new digital products and services that support the

company’s educational mission.

○ Collaborate with academic and business leaders to integrate technology into

educational programs and operations.

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● Vendor and Budget Management:

○ Manage relationships with technology vendors, negotiating contracts, and

ensuring the delivery of quality services.

○ Develop and manage the technology budget, ensuring cost-effective use of

resources.

○ Evaluate and recommend technology investments that will drive business growth

and efficiency.

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● Compliance and Risk Management:

○ Ensure that all technology systems comply with relevant laws, regulations, and

industry standards.

○ Manage technology-related risks, including data privacy and security, and ensure

mitigation strategies are in place.

○ Maintain documentation of IT policies, procedures, and standards.

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Qualifications:

● Education:

○ Bachelor’s degree in Computer Science, Information Technology, or a related

field (Master’s degree preferred).

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● Experience:

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○ Minimum of 10 years of experience in technology management, with at least 5

years in a senior leadership role.

○ Proven track record of leading technology transformations and driving digital

innovation in an organization.

○ Experience in managing critical business systems like Ozonetel, LeadSquared,

LMS, and others.

○ Experience in the education sector or a similar industry is a plus.

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● Skills and Competencies:

○ Strong strategic thinking and problem-solving skills.

○ Excellent leadership and team management abilities.

○ In-depth knowledge of IT infrastructure, software development, system

integration, and cybersecurity.

○ Strong project management skills, with the ability to manage multiple initiatives

simultaneously.

○ Excellent communication and interpersonal skills, with the ability to collaborate

across departments.